I went to buy a new Toyota this week. What an ordeal…
I have already gone to the credit union and have my loan in place.
I’ve researched the prices, accessories and was ready, willing and able to purchase a vehicle now.
1. Went to dealer ship and walked the entire lot.
2 I opened doors and was sitting in several auto’s.
3. Looked at the Prius and the Camry Hybrid.
4. Waited and waited and waited for someone to come and offer to help me purchase an auto.
5. I finally walked into the showroom. Two guys laid back sitting at the desk shooting the breeze, “Can I help you?” “Well, yes. I’m here to buy a car.” “Oh, I’ll find someone to help you.”
6. Told him which one I wanted and the only extra I wanted was the Bluetooth capability.
7. He brings me over the full price invoice for me to sign….. “Woo, we haven’t talked price yet” I said. Shocked, he tells me that with the government rebate Cash for Clunkers, the dealers no longer have to make deals!
8. Well, I’ve researched the price on the internet and I’m willing to pay $24,000.
9. Back and forth, back and forth, back and forth. (I had already told him, I wasn’t going to play that game.) We finally came to an agreement and shook hands on it.
10. Gathering all the booklets and keys to give to me. He comes back with, Oh, Barbara, that rebate is for the 2009 not the 2010. Let me see if I have a 2009.
11. He had a black one. I don’t want a black car!
12. I left the dealer ship and told him I might be back when they are willing to deal.
Where has customer service gone? I can't believe that a company would let a buyer who was perfectly ready and willing to buy walk out without a contract.
This same kind of thing happens to me when I go alone to electronic, computer, appliance stores & restaurants. When I take a male with me it is always different story.
I would think that a store that caters to women would be very welcome and would be a gold mine. I know I’m not alone in my frustration!!
Barbara Whisenant
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A Division of Richard Realty Groups, Inc 5411 Avenida Encinas, Suite 110, Carlsbad, CA. 92008 Cell: (760) 583-2107 eFax: (760) 496-1649 DRE# 01357594
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